Who we are
Whelan and Grant (Contractors) Ltd
Clare House
4 Thames Street
Walton-On-Thames
Surrey
KT12 2PU
Phone: 01932 25 35 45
Email: email@whelanandgrant.co.uk
We are the data controller responsible for your personal data.
What personal data we collect
We may collect and process the following types of personal data:
- Your name
- Your company name
- Your email address
- Your telephone number
- Your postal address
- Details included in your enquiry
- Records of correspondence between you and us
- Technical data such as IP address, browser type and website usage data
We do not knowingly collect data relating to children.
How we collect your data
We collect personal data when:
- You contact us by phone, email or post
- You complete a contact form on our website
- You request a quotation
- You visit our website
Legal basis for processing
We process your personal data on the following lawful bases:
Contract
Where processing is necessary to provide a quotation, carry out work, or manage our contract with you.
Legitimate interests
Where it is necessary for the operation and improvement of our business, including responding to enquiries, improving our website and preventing fraud.
Legal obligation
Where we are required to process data to comply with legal or regulatory obligations.
Consent
Where required, for example in relation to certain cookies or marketing communications. You can withdraw consent at any time.
How we use your personal data
We use your personal data to:
- Respond to enquiries and provide quotations
- Deliver contracted services
- Communicate with you about your project
- Maintain our business records
- Improve our website and services
- Comply with legal and regulatory requirements
Marketing
We may contact you about our services where:
- You have requested information from us
- You are an existing customer and the communication relates to similar services
You can opt out of marketing at any time by contacting us or using the unsubscribe link in our emails.
We do not sell or rent your personal data to third parties.
Sharing your data
We may share your personal data with trusted third parties who provide services to us, such as:
- IT and website hosting providers
- Professional advisers such as accountants or solicitors
- Subcontractors where necessary to deliver services
These providers process data on our behalf and under contractual obligations to keep it secure and confidential.
We may also disclose personal data where required by law or to protect our legal rights.
International transfers
We primarily store and process data within the United Kingdom.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual clauses, in accordance with UK GDPR.
Data retention
We retain personal data only for as long as necessary for the purpose for which it was collected, including for legal, accounting or reporting requirements.
Enquiry data that does not lead to a contract is typically retained for up to 12 months.
Contract and financial records are retained for up to 6 years to comply with legal obligations.
Website technical data is retained in line with our analytics provider’s standard retention settings.
Data security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration.
Although we take security seriously, no method of transmission over the internet is completely secure.
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Request transfer of your data to another organisation where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, our Data Protection Officer can be contacted in writing at the above address. Please mark the envelope ‘Data Protection Officer’. We have one month to respond to you.
If you are not satisfied with how we handle your personal data or dissatisfied
with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
Cookies Policy
Our website uses cookies to improve functionality and understand how visitors use our site.
What are cookies
Cookies are small text files stored on your device when you visit a website.
Types of cookies we use
Strictly necessary cookies
These are required for the website to function properly.
Analytics cookies
These help us understand how visitors use our website so we can improve it. Where required, these cookies are only set with your consent.
Managing cookies
When you first visit our website, you will be presented with a cookie banner that allows you to accept or reject non essential cookies.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Updates to this policy
We may update this policy from time to time. The latest version will always be available on our website.
